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During office hours, we constantly monitor customer emails. We typically reply to customer emails within an hour.

If you need to amend a car park booking, please send us an email with your booking reference number and required changes. If there is, a change to the price of your booking, we will contact you before processing any payments.


An administration fee of £7.50 per booking applies to all cancellations. No refund can be given for cancellation of a bookings if cancelled less then 48 hours before the day of travel or for unused part of stays.

Frequent Asked Questions

Do my arrival and return times have to be exact?
We only require approximate arrival and return times, unless you are booking a meet and greet service. If you are booking a Meet and Greet car park we will need to time you wish to be met at the car park. Your return time will be confirmed at the car park when you return.

What if I need to change my car details?
It is not always necessary to inform us of changes to your car details. The majority of our featured car parks confirm your vehicle details as part of the check in process when you arrive at the car park.

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